Client Decision Making

Manage client appointments with a process focused on quick, effective decision making to complete projects more profitably.

Learn a process for managing client appointments focused on quick, effective decision making to complete small projects more profitably. Small projects with quick turnarounds can actually help your design business grow, but completing projects quickly can be a challenge. Based on the science of memory, you will learn a process to establish trust and help you quickly complete small projects. Focused on the external and internal factors impacting client decision making, you will apply tools and techniques to make small projects more profitable for your business. By building trust, you can effectively guide clients to their final decisions on the design details, preventing multiple changes which can prolong the project.

Content developed as part of the ASID Ones to Watch Scholar Leadership Development Program, supported by Steelcase and Wilsonart. Learn more about ASID Ones to Watch.