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Returns/Refund/Cancellation Policies

Returns, Refunds, and Cancellation Policy for Design Learning by ASID

Effective Date: June 2026

 

This Returns, Refunds, and Cancellation Policy (“Policy”) applies to courses, programs, and educational offerings (“Courses”) listed in Design Learning by ASID (“LMS and Catalog”) and course catalog operated by the American Society of Interior Designers (“ASID,” “we,” “us,” or “our”).

By registering for a Course and/or educational program, you agree to this Policy.

1. General Policy

All sales are final unless otherwise stated in writing. Refunds and cancellations are subject to the terms below and any course-specific policies disclosed at the time of registration.

2. Online On-Demand Courses

For self-paced, on-demand, or recorded courses formatted for online asynchronous delivery:

  • No refunds will be issued once access to course materials has been granted.
  • Access is for the registered user only and may not be transferred or shared.
  • Technical issues must be reported promptly; resolution of technical issues does not entitle the registrant to a refund.

3. Live Virtual Courses, Webinars, and Other Events

 For live online courses, webinars, or events formatted for online synchronous delivery:

  • Cancellations received 5 days or more prior to the scheduled start date may be eligible for a refund, less any applicable administrative fee.
  • Cancellations received after that time are non-refundable.
  • Registrants who do not attend a live session (“no-shows”) are not eligible for a refund.
  • Access to recordings, if provided, does not affect refund eligibility.

4. Substitutions and Transfers

Unless otherwise stated:

  • Substitutions may be permitted for live virtual Course with advance written notice within the Cancellation Period.
  • Transfers to another Course may be allowed at ASID’s discretion and may be subject to fees.
  • Transfers are not permitted for on-demand/asynchronous or completed Courses.

5. Course Modifications or Cancellations

ASID reserves the right to modify, postpone, or cancel any Course due to low enrollment, instructor unavailability, technical issues, or other circumstances beyond its control.

If a Course is canceled by ASID:

  • Registrants may receive a full refund or credit, at ASID’s discretion.
  • ASID is not liable for any additional costs or expenses incurred.

6. Pricing Changes

  • Member and non-member pricing is determined at the time of registration according to the registrant’s current membership status.
  • Changes in membership status after registration do not retroactively affect course fees.
  • All policies previously noted are still in effect unless otherwise stated.

7. Continuing Education Credit Correlation

Refund eligibility is independent of course completion or eligibility for continuing education credit. Failure to earn credit does not entitle a registrant to a refund.

8. Payment Processing and Chargebacks

All payments are processed through third-party payment processors. Initiating a chargeback without first contacting ASID may result in suspension of LMS access and future registration privileges.

9. How to Request a Refund or Cancellation

All refund or cancellation requests must be submitted in writing to:

ASID Education Services

designlearning@asid.org

Requests must include the registrant’s name, course title, and registration confirmation number. Processing refunds or cancellation requests may take up to 48 hours (two business days) after receipt of the request.

10. Policy Changes

ASID reserves the right to update or modify this Policy at any time. Changes will apply to future registrations and will be posted in the LMS and course catalog.