FAQs

FAQs

Jump to Finding Courses
Jump to Technical Issues
Jump to Pricing and Policies

About Us

 1. What is Design Learning by ASID? Is it an accredited school?

Design Learning by ASID is an integrated catalog and learning management system (LMS) that offers continuing education courses and professional development training for interior designers and others working in the built environment. Design Learning by ASID is not an accredited school offering degree programs. Students of interior design will find relevant content in the Leadership & Management and Specialized Programs categories, but most courses are for design practitioners with some work experience.

 2. How do I sign onto Design Learning by ASID and create a profile? (detailed instructions on the Getting Started page)

  • Click Login in the top, right hand corner of the page.
  • On the next screen, if you are an ASID member or have an existing ASID user account, click the button on the left side of the screen where it says, “Already registered?”
  • You will be directed to the Welcome page for Design Learning. Click on the purple ASID ACCOUNT LOGIN button and enter your ASID username (email) and password. You will then be directed back to the course catalog.

If you are new to Design Learning or do not have an existing ASID login, you will need to set up as a “new user”. Go to the right side of the screen where it says, “Are you a new user?” and follow these steps:

  • Click the Register button and proceed to the Account Details elements on the next page.
  • Set up your User Account by completing all fields with an asterisk *.
  • Check the reCAPTCHA box on the lower left side and then click Create Account to complete your User Account set up.

Once you have registered for your first course, you can access it by clicking on MY LEARNING at the top of the Catalog Homepage in the nav bar. You can also bookmark the Design Learning login page so that you can go directly to your registered courses and bypass the Catalog Homepage  (https://mylearning.asid.org/).


 3. Can I take courses if I’m not a member of ASID?

Yes, Design Learning by ASID offers some courses and/or programs that are FREE to All Users and some that have Member and Guest Pricing. There is also a selection of courses and programs that are Member Exclusive, where only ASID members can access and register for those courses and programs. When browsing the Catalog site, look for the Quick Info block on each Course Information Page. The pricing and access to the course will be indicated there.

 

Finding Courses

1. How do I search or browse for courses?

Visit Getting Started for tips on navigating Design Learning by ASID to find and register for courses.

 2. Do I need any special software to take courses?

No, you only need to be connected to the Internet on your computer or mobile device. The courses will launch in almost any supported web browser in the latest versions available. It does not work in Internet Explorer. We suggest using Google Chrome or Firefox as your browser when using Design Learning by ASID. 

 3. Can I take courses on a mobile device? 

The Design Learning by ASID website is mobile-friendly, so you can take courses on the go. You can launch the site and access your courses through a web browser on your phone or tablet. However, we recommend taking courses on a laptop or desktop computer for the best learning experience.

 4. How do I launch a course?

Once you’ve registered for a course, it will show up on your personalized Design Learning homepage under the My Learning heading in a series of Course Tiles. Click on the Course Title in the tile to begin. The courses you registered for or accessed most recently will appear in the top rows of your Course List. Click on View All Learning at the bottom of the page to get a full list of all your courses. You can also click on the “waffle” in the top right corner of your Design Learning homepage to access a list of all your registered courses.

 

Technical Issues

 1. I am unable to log in to Design Learning by ASID.

Please follow the steps noted in Question #2 in the About Us section above. If you have questions about your account access, contact us at designlearning@asid.org for assistance.

 2. I just registered for a course and now I can’t find it.

  • First, check your email for a message from Design Learning confirming your registration and providing a course access link.
  • If you don't see an email from Design Learning (check your junk/spam folder too), you can find your course in MY LEARNING. This tab is located in the nav bar at the top of the Catalog Homepage. 
  • Clicking on MY LEARNING opens a new window and takes you to your personalized Design Learning home page. You will know that you are on the correct site if you see a welcome message at the top of the page with your name.
  • You should see your registered course(s) under the My Learning heading just below the Announcements space in a series of Course Tiles. The courses you just registered for or recently accessed will appear in the top rows of your My Learning section. You can also scroll down to the lower part of the My Learning section and click on View All Learning to view a full list of all your courses. Another way you can find your course is by clicking on the “waffle” in the top right corner of your Design Learning homepage to access a list of all your registered courses. 

If you do not see your course in any of the locations on the site or have other technical difficulties, please contact us at designlearning@asid.org for assistance. Please include your name, customer/member number, order number, and the course name.  

3. Can I download a course and watch it later offline?

No, you need to have an Internet connection to view and access course content and complete any learning activities and/or assignments (if applicable). Some courses have handouts or references that can be downloaded, but the full course content must be completed through the course site online. The Design Learning by ASID website is mobile-friendly, so you can take courses on the go. You can launch the site and access your courses through a web browser on your phone or tablet.

 

Pricing and Policies 

1. How do I take advantage of special member pricing or discounts for courses?

If you are an ASID member, the member pricing or discount will be applied automatically once you log in, and you will only see the member prices as you browse and check out.

2. Can I get a refund for a Design Learning by ASID purchase?

All sales are final. No refunds are issued for online courses after purchase.

3. What forms of payment do you take for registration?

We accept payment by credit or debit card through a secure payment processing system. The Design Learning by ASID site does not store payment information in the system. We do not accept invoices or other forms of payment. All payments must be processed through Catalog site in order to complete your registration and access the course.

4. How long will I have access to my course(s)?

You will have access for six months to one year from the date of registration to complete your course, unless otherwise indicated. You will receive reminders within 30 days of course expiration.

5. Can more than one person take a course?

No. The courses are intended for individual use. Completed courses can only be reported for one user’s Continuing Education requirements. Do not use another individual’s login information to register for a course. You must log in as yourself to receive a certificate of completion and credit for completing a course.

Our new system has the ability for member firms and partners to purchase licenses for a specific course or program. If you are interested in this, please contact us at designlearning@asid.org for more information.